FAQS
Frequently Asked Questions (FAQs)
1. Why are Aviant’s engagement ring prices lower than traditional jewelers?
Our prices are lower because we bypass two levels of middlemen. By sourcing diamonds and materials directly from trusted suppliers and selling exclusively online, we pass the savings directly to you without compromising quality.
2. Are Aviant diamonds conflict-free?
Yes. All our diamonds are conflict-free and meet international ethical sourcing standards, including the Kimberley Process Certification Scheme (KPCS).
3. Can I request a custom engraving?
Absolutely. We offer free engraving on eligible engagement rings. Choose your personalized message during checkout or contact our customer care team after your purchase.
4. What is included in the Free Quarterly Maintenance program?
Our Free Quarterly Maintenance includes professional inspection, cleaning, prong and setting assessment, and minor adjustments to ensure your ring remains secure and brilliant.
5. How does Aviant’s Lifetime Warranty work?
Our Lifetime Warranty covers manufacturing defects, structural integrity, and prong or setting issues under normal wear. For details, refer to our Lifetime Warranty page.
6. What is the return policy?
Eligible engagement rings may be returned free of charge within the specified return window, as long as they are in original, unworn condition. Custom or engraved rings are not eligible.
7. What metals are available for Aviant rings?
We offer 14K and 18K gold, as well as platinum options. Each metal is carefully selected for durability, beauty, and comfort.
8. Can I place a custom order?
Yes. We offer custom orders for engagement rings, allowing you to choose your diamond, metal, setting, and design to create a truly unique piece.
9. How long does shipping take?
Shipping times vary depending on your location. All rings are securely packaged and tracked, with estimated delivery times provided at checkout.
10. How can I care for my engagement ring at home?
Regular care includes gentle cleaning with a soft cloth, avoiding harsh chemicals, and safe storage. Professional quarterly maintenance ensures long-term care.
11. Can I contact customer service for assistance?
Yes. Our customer care team is available via email, phone, or our website contact form to assist with orders, returns, warranty, and any questions you may have.